everheal pty ltd Privacy Policy

PRIVACY POLICY

everheal pty ltd  ·  ABN 47 634 291 553  ·  Victoria, Australia

Last revision date: 18/10/2026 

The short version

We collect only the information we need to coach you, look after you safely, take payment and keep in touch. Some of it is health information, which we treat with extra care. We do not sell your information. We use service providers (for example for payments and online sessions), and some are overseas. You can ask to see, correct or delete your information, and you can make a complaint, at any time by emailing [email protected].

1. ABOUT THIS POLICY

1.1 everheal pty ltd (ACN 634 291 553, ABN 47 634 291 553) ("everheal", "we", "us" or "our"), trading as everheal, whose registered office is in Victoria, Australia, and whose director is Allyson Brown, respects your privacy. This policy explains how we collect, use, store and share your personal information.

1.2 It applies to our website (https://everheal.com.au), landing pages, online Program portal and community, emails, SMS messages and social media pages, and to all of our services: Programs, Coaching (including Subscriptions), Events, Retreats, Breathwork Sessions, Digital Products and our affiliate program. Words with capital letters have the meaning given in our terms and conditions (https://everheal.com.au/terms-and-conditions). Our operating terms include those terms and conditions and this privacy policy. By using our website, online products, programs, services or social media, you accept the practices in this policy. This policy replaces the earlier everheal privacy policy and applies to information collected from the date above.

1.3 We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, the Health Records Act 2001 (Vic) and the Health Privacy Principles, and the Spam Act 2003 (Cth). We follow these standards because we hold health information, whether or not the law strictly requires it of a business of our size.

1.4 Privacy contact. Our privacy contact is the director, Allyson Brown, by email at [email protected] or by phone on +61 468 068 680.

2. THE INFORMATION WE COLLECT

Type of information

Examples

Contact and identity

Name, email, mobile number, postal address, date of birth where needed, and your communications with us.

Payment and billing

Invoices, payment history and the last digits of your card. Card payments are processed by Stripe, and we do not store your full card number. Bank transfer details if you pay that way.

Health and wellbeing (sensitive information)

Health conditions, symptoms, medications, allergies and intolerances, dietary information, wellbeing check-in answers, food and habit logs, breathwork questionnaire and waiver answers, health declarations, and details you share in sessions.

Emergency contact

Name and phone number of the person you ask us to contact in an emergency.

Recordings, photos and video

Recordings of coaching sessions, group calls and Events (video, audio, chat), and photographs and video taken at Events and Retreats.

Retreat and travel

Arrival and departure details, dietary and mobility needs, room preferences, travel insurance provider and policy number, and details we need to book you with venues and transport providers.

Website and device

IP address, browser and device, pages visited, cookies, and how you interact with our pages, collected through analytics and similar tools.

Marketing and feedback

Your marketing choices, survey answers, reviews, testimonials and social media interactions with us.

Affiliates, prize winners and partners

Contact details, ABN where relevant, and PayPal email, PayID or bank details (BSB and account number) so that we can pay referral payments and the monthly cash prize, plus affiliate tracking data.

Facebook community activity

Posts, comments and daily challenge entries you make in our everheal online community group, which is hosted on Facebook.

We do not ask for more health information than we need. Please do not put health information in public posts or in website forms that do not ask for it.

3. HOW WE COLLECT INFORMATION

•   From you, when you enquire, book, pay, sign up to the portal, complete a form or waiver, attend a session, or contact us.

•   Automatically, through cookies, analytics and similar technology when you use our website and portal.

•   From others, such as Stripe (payment confirmations), venues and providers (for Retreats), your emergency contact, or an affiliate who referred you.

•   From public sources, such as your public social media posts when you tag or message us.

4. WHY WE USE YOUR INFORMATION

•   To provide our services safely, including coaching, running Programs, Events, Retreats and Breathwork Sessions, and keeping coaching records.

•   To take payment, send invoices and reminders, and manage Subscriptions and payment plans.

•   To communicate with you about your bookings, sessions and access, including by email and SMS.

•   To look after your health and safety, including contacting your emergency contact if needed.

•   To market our services, with your consent where the law requires, and to use your testimonials, recordings and images as described in section 9 and in our terms and conditions.

•   To send you feedback requests and surveys, information about everheal, personalised and targeted messages from us or our partners, promotions or coupons based on your interests, and targeted advertising, where you have consented or the law allows.

•   To run our affiliate program and monthly cash prize, including paying winners and affiliates.

•   To improve our services, understand how our website and portal are used, and prepare statistical reports that do not identify you.

•   To keep our systems secure, prevent fraud and meet our legal obligations.

5. HEALTH INFORMATION AND OTHER SENSITIVE INFORMATION

5.1 Health information is sensitive information. We collect it only with your consent, and only because we need it to deliver our services safely. By giving it to us, you consent to us using it for that purpose.

5.2 Health information is accessed only by the people who need it to look after you, such as your coach, a breathwork facilitator or, for Retreats, our venue. It is kept in secure systems and is not used to target advertising to you or sold to anyone.

5.3 We do not publish your health condition or diagnosis in our marketing without your written agreement.

5.4 If you do not wish to give us health information, you can tell us, but we may then be unable to provide, or may need to modify, some services, such as Breathwork Sessions.

5.5 We collect health related concerns that you choose to share with us via our online booking systems or Google Forms. This information is only shared with you and referenced during calls/coaching to provide you with the best possible assistance that you need to improve your health outcomes. This data will never be shared with any third-party.

6. RECORDINGS

6.1 We record coaching sessions, group calls and Events. We tell you about this in our terms and conditions, usually through a notice on the video platform, and with a reminder at the start of a session. By taking part, you consent to being recorded.

6.2 We use recordings to keep coaching records, to give you and other participants access to replays, for quality and training, and for marketing, including when you talk about how everheal has helped you. Our terms and conditions (sections 8 and 14) explain how we use them, and the limits that apply.

6.3 If you do not want a session recorded, tell us before it starts. You can also ask us at any time to stop using a recording of you in our marketing, and we will act within a reasonable time and remove it from our own channels where we reasonably can. We cannot recall printed material or content already shared by others.

7. WHO WE SHARE INFORMATION WITH

We do not sell your personal information. We share it only as needed with:

•   Service providers that help us run everheal. Including (but not limited to) our payment processor (Stripe), our website, portal, CRM, email and SMS platform (including GoHighLevel (along with any white label providers we have engaged), and the LeadConnector services behind them), our video call platform (Zoom), Google (for example Drive, Docs and Forms), and our accountants, bookkeepers, IT and contractors.

•   Facilitators and co-presenters who deliver sessions with us, such as breathwork facilitators, on a need-to-know basis and bound by confidentiality.

•   Retreat venues and providers, such as our venue, transport and activity providers, who receive details they need to look after you, such as your name, arrival details, allergies, dietary and mobility needs, and emergency contact.

•   Advertising and analytics platforms, which receive website and device data (not your health information) so that we can measure and improve our marketing (e.g. Meta, Google).

•   Authorities and advisers, where the law requires it, where we reasonably believe disclosure is needed to comply with a lawful request or legal process, to protect or defend our or someone else's rights or property, to protect someone's health or safety (for example where harm or violence to a person is threatened), or to get legal, insurance or professional advice.

•   Subcontractors who support our customer service, who may see your details only as needed to help you.

•   Partners, such as providers, advertisers, sponsors and affiliates, who may receive statistical ratings about how our members collectively use our website, portal, emails and social media. These contain no personally identifiable information. We may also share de-identified information so that others can run statistical research on health, fitness and nutrition trends.

•   A buyer if everheal is sold, and only on the same privacy terms.

We do not give your mobile number or other mobile information to third parties or affiliates for marketing or promotional purposes.

8. OVERSEAS DISCLOSURE

8.1 Some of our providers store or process information overseas, mostly in the United States, and potentially in other countries where their servers are located. For Retreats held overseas (such as in Bali, Indonesia, Greece, Thailand or any other location) we share the details needed for your stay with the venue and local providers, who are subject to the laws of that country.

8.2 We take reasonable steps to choose providers with appropriate security and privacy practices. Overseas laws may differ from Australian law, and by booking an overseas Retreat you acknowledge that your information will be shared with providers in that country for the purposes of your stay.

9. TESTIMONIALS, IMAGES AND MARKETING USE

9.1 By agreeing to our terms and conditions, you permit us to use your first name, general location, image, voice, recordings and feedback in our marketing materials, as set out in section 14 of those terms.

9.2 We do not publish your surname, contact details, or health condition or diagnosis alongside that material unless you agree in writing.

9.3 You can ask us to stop using material that includes you in future marketing by emailing [email protected].

10. COOKIES, ANALYTICS AND SESSION RECORDING

10.1 Our website and portal use cookies and similar tools to remember your preferences, keep you logged in, measure how pages are used and measure our advertising. Some are set by third parties.

10.2 We may use third-party analytics tools that record how visitors interact with our pages, such as mouse clicks, mouse movements and scrolling, and may capture text typed into our website, landing pages or portal within our CRM. These tools do not collect personal information you do not voluntarily enter, they do not track you across websites that do not use them, and we do not use them to identify you.

10.3 You can control cookies in your browser settings and limit advertising tracking through your device and advertising settings. Blocking some cookies may stop parts of our website from working properly.

11. EMAIL AND SMS MARKETING

11.1 We send marketing emails and SMS messages only with your consent, or where the law otherwise allows. If you give us your mobile number through our website, forms, chat widget, booking forms or another opt-in method and opt in, you agree to receive SMS messages about your enquiry, customer support, appointment coordination, follow-up, transactional notifications, alerts and promotions where applicable. Message frequency varies, and message and data rates may apply. You can unsubscribe from emails at any time using the link in any email, and you can opt out of SMS by replying STOP. Reply HELP for assistance.

11.2 We may still send you service messages, such as invoices, session reminders and security notices, even if you opt out of marketing.

12. SECURITY

12.1 We take reasonable steps to protect your information, including secure, password-protected systems, limited access, and confidentiality obligations for the people and contractors who handle it. No online system is completely secure, so we cannot guarantee absolute security.

12.2 If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.

13. HOW LONG WE KEEP INFORMATION

Information

How long we generally keep it

Client records, waivers and health information

For 7 years after your last service with us, as the Health Records Act 2001 (Vic) generally requires for adults, and then securely destroyed or de-identified.

Invoices and payment records

At least 5 years, to meet tax and accounting obligations.

Recordings of sessions

Retention period is while you are a client and for 7 years after, unless used in marketing, in which case until you ask us to stop.

Marketing contact details

Until you unsubscribe or ask us to delete them.

Website and analytics data

Up to 2 years, then deleted or aggregated.

Where we are legally required to keep information, we may not be able to delete it straight away, but we will tell you why.

14. ACCESS, CORRECTION AND DELETION

14.1 You can ask to see the personal information we hold about you, to correct it, or to ask us to delete it, by emailing [email protected]. We may ask you to confirm your identity first.

14.2 We will respond within 30 days. We do not charge for making a request, but may charge a reasonable fee to provide copies of records where the law allows. If we cannot give you access or delete something, we will explain why in writing. You also have rights to access your health information under the Health Records Act 2001 (Vic).

15. COMPLAINTS

15.1 If you have a concern about your privacy, email [email protected]. We will acknowledge your complaint within 3 business days and aim to respond with an outcome within 30 days.

15.2 If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or the Health Complaints Commissioner in Victoria (hcc.vic.gov.au, 1300 582 113).

16. CHILDREN

Our services are for adults aged 18 and over. We do not knowingly collect information from children. If you think a child has given us personal information, please contact us and we will delete it.

17. LINKS AND SOCIAL MEDIA

Our website and posts link to third-party websites and social media platforms. These have their own privacy policies and we are not responsible for them. When you interact with our social media pages, the platform also collects your information under its own policy.

18. CHANGES TO THIS POLICY

We may update this policy from time to time. We will post the new version here with its effective date, and give you at least 14 days' notice by email of changes that materially affect how we handle your health information. An updated policy applies to information collected from its effective date, and to existing information as the law allows.

19. CONTACT US

If You have any questions, concerns, or comments about our Privacy Policy You may contact us using the information below:

everheal pty ltd, ACN 634 291 553, ABN 47 634 291 553  ·  [email protected]  ·  +61 468 068 680  ·  https://everheal.com.au

We reserve the right to make changes to this policy at any time. Any changes to this policy will be posted.

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